Terms & Conditions — Wild Lola

Last updated: 19/01/2026

These Terms & Conditions apply to purchases made from Wild Lola via wildlola.com (“we”, “us”, “our”). By using our website or placing an order, you agree to these Terms.

1. About Us

Business name: Wild Lola
Website: wildlola.com
Contact: [hello@wildlola.com / lisette@wildlola.com]

2. Products & Availability

  • We sell jewellery and related products as displayed on our website.
  • Product images are for illustration. Colours and appearance may vary slightly depending on lighting and screens.
  • Availability can change. If an item becomes unavailable after you order, we will contact you promptly and offer a refund or an alternative.

3. Pricing & Payment

  • Prices are shown in [EUR/GBP] and include any applicable taxes unless stated otherwise.
  • Payment is taken at checkout via our payment providers (e.g., Mollie).
  • We reserve the right to correct genuine pricing errors. If a pricing error affects your order, we will contact you before processing.

4. Order Confirmation

  • After placing an order you’ll receive an email confirmation. This confirms we’ve received your order.
  • We may refuse or cancel an order in limited situations (e.g., suspected fraud, payment failure, stock issues). If cancelled, you will be refunded.

5. Shipping & Delivery

  • Delivery options, costs and estimated times are shown at checkout.
  • Delivery times are estimates and may vary due to carrier delays, peak periods or customs processing.
  • If you believe your order is delayed or missing, contact us and we’ll help you resolve it.

6. Returns & Refunds

We want you to be delighted with your purchase. Returns are subject to the conditions below.

Eligibility

  • Returns must be requested within [14 days] of delivery unless otherwise stated.
  • Items must be unused, in original condition and packaging.

Non-returnable items
For hygiene reasons, we may not accept returns of earrings or certain items once opened/used, unless faulty. (If you sell earrings, keep this in — it’s standard.)

How to request a return
Email us at [lisette@wildlola.com] with:

  • Order number
  • Item(s) you want to return
  • Reason (optional)

Refunds

  • Once the return is received and inspected, we’ll process your refund to the original payment method.
  • Original shipping costs are [refundable / non-refundable] except where required by law or if the item is faulty.

Faulty / incorrect items
If your item is faulty, damaged, or you received the wrong item, contact us and we’ll arrange a replacement or full refund (including shipping where applicable).

7. Promotions & Discount Codes

  • Discount codes must be applied at checkout and cannot be added after purchase.
  • Unless stated, codes cannot be combined with other offers and may exclude sale items.
  • We reserve the right to withdraw codes at any time.

8. Customer Accounts

If you create an account, you are responsible for keeping your login details secure. We are not liable for unauthorised access resulting from shared or compromised credentials.

9. Intellectual Property

All website content (images, text, branding, and design) is owned by Wild Lola or licensed to us. You may not copy, reproduce or use it without written permission.

10. Liability

  • We are not responsible for losses that are not reasonably foreseeable.
  • Nothing in these Terms limits liability where it would be unlawful to do so (e.g., for fraud or personal injury caused by negligence).

11. Privacy

Our Privacy Policy explains how we use your personal data:
https://wildlola.com/privacy-policy/

12. Governing Law

These Terms are governed by the laws of [England & Wales / Spain / Netherlands — choose one that matches the business]. Any disputes will be handled by the courts of that jurisdiction.