Privacy Policy

Last updated: 19 January 2026

Wild Lola (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from wildlola.com (the “Website”).

This policy is written to comply with the UK GDPR and EU GDPR.

1. Who We Are

Business name: Wild Lola
Website: https://wildlola.com
Contact email: hello@wildlola.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide to us

Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely by third‑party payment providers)
Account login details (if you create an account)
Messages sent via our contact form

b) Information collected automatically

IP address
Browser type and device information
Pages visited and time spent on the Website
Cookies and similar technologies

3. How We Use Your Data

We use your personal data to:

Process and fulfil orders
Deliver products and services
Communicate with you about your order or enquiry
Manage customer accounts
Improve our Website and user experience
Comply with legal and accounting obligations
Prevent fraud and secure our Website

We only collect and use data where we have a lawful basis to do so.

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract – to fulfil orders and provide services
Consent – for contact forms and optional communications
Legal obligation – for tax, accounting, and regulatory compliance
Legitimate interests – to operate and improve our business, where your rights are not overridden

5. Payments

Payments on our Website are processed securely by trusted third‑party payment providers. We do not store or have access to your full payment card details.

6. Sharing Your Data

We only share your data with trusted third parties where necessary, including:

Payment processors
Shipping and delivery providers
Email and hosting service providers
Website and analytics tools

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. International Data Transfers

Some service providers may process data outside the UK or EU. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

8. Data Retention

We retain personal data only for as long as necessary:

Order and accounting records are retained to meet legal requirements
Contact enquiries are retained for customer service purposes
Account information is retained while your account remains active

9. Your Rights

Under data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at hello@wildlola.com.

10. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse Website traffic. You can control cookies through your browser settings.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: hello@wildlola.com